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FAQ'S

Answers to your Questions

Any unanswered questions?

GENERAL
Was my information

Anthem is currently conducting an extensive IT Forensic Investigation to determine what members are impacted. We are working around the clock to determine how many people have been impacted and will notify all Anthem members who are impacted through a written communication.

What information has been

Initial investigation indicates that the member data accessed included names, dates of birth, member ID/ social security numbers, addresses, phone numbers, email addresses and employment information.

When will I receive my letter in the mail?

Anthem is working closely with federal law enforcement investigators. At this time, no one person or entity has been identified as the attacker.

Who is responsible for this cyber attack or breach?

We continue working to identify the members who are impacted. We will begin to mail letters to impacted members in the coming weeks.

How can I be sure my personal and health information is safe with Anthem, Inc.?

Anthem is doing everything it can to ensure there is no further vulnerability to its database warehouses. Anthem has contracted with a global company specializing in the investigation and resolution of cyber attacks. We will work with this company to reduce the risk of any further vulnerabilities and work to strengthen security.

SHOPPING INFORMATION
Was my information

Anthem is currently conducting an extensive IT Forensic Investigation to determine what members are impacted. We are working around the clock to determine how many people have been impacted and will notify all Anthem members who are impacted through a written communication.

What information has been

Initial investigation indicates that the member data accessed included names, dates of birth, member ID/ social security numbers, addresses, phone numbers, email addresses and employment information.

When will I receive my letter in the mail?

Anthem is working closely with federal law enforcement investigators. At this time, no one person or entity has been identified as the attacker.

Who is responsible for this cyber attack or breach?

We continue working to identify the members who are impacted. We will begin to mail letters to impacted members in the coming weeks.

How can I be sure my personal and health information is safe with Anthem, Inc.?

Anthem is doing everything it can to ensure there is no further vulnerability to its database warehouses. Anthem has contracted with a global company specializing in the investigation and resolution of cyber attacks. We will work with this company to reduce the risk of any further vulnerabilities and work to strengthen security.

ORDERS AND RETURNS
Was my information

Anthem is currently conducting an extensive IT Forensic Investigation to determine what members are impacted. We are working around the clock to determine how many people have been impacted and will notify all Anthem members who are impacted through a written communication.

What information has been

Initial investigation indicates that the member data accessed included names, dates of birth, member ID/ social security numbers, addresses, phone numbers, email addresses and employment information.

When will I receive my letter in the mail?

Anthem is working closely with federal law enforcement investigators. At this time, no one person or entity has been identified as the attacker.

Who is responsible for this cyber attack or breach?

We continue working to identify the members who are impacted. We will begin to mail letters to impacted members in the coming weeks.

How can I be sure my personal and health information is safe with Anthem, Inc.?

Anthem is doing everything it can to ensure there is no further vulnerability to its database warehouses. Anthem has contracted with a global company specializing in the investigation and resolution of cyber attacks. We will work with this company to reduce the risk of any further vulnerabilities and work to strengthen security.

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